Refund policy

Refunds

Please choose carefully as we DO NOT do refunds.

However exchanges and a credit note can be provided. We will notify you once we’ve received and inspected your return, and let you know next steps. 

To start a return, you can contact us at streetsandmore@gmail.com. Please note that returns will need to be sent to the following address: Shop 3, 93 Bader Drive, Mangere Town Centre, Mangere, Auckland, 2153, New Zealand. 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted.

Note: ALL goods are checked for any damages/issues before being sent.

You can always contact us for any return question at streetsandmore@gmail.com.

 

Return Shipping Costs

Domestic Returns (New Zealand): Customers are responsible for return shipping costs unless the item is defective or we sent the wrong item. We recommend using a trackable shipping service.

International Returns (Australia): Customers are responsible for all return shipping costs. Please note:

• Return shipping from international locations can be expensive and may exceed the value of lower-priced items
• Customs duties and taxes paid on the original shipment are typically non-refundable by customs authorities
• We recommend contacting us at streetsandmore@gmail.com before returning international orders to discuss the most cost-effective solution

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are NOT responsible for any damages that occur after goods are sent.